My son Fahad is 10 years old and is a passionate chess player. He was playing in Premiere chess academy tournament. Won 10 out of 10 games and was rated first at his level. He was so excited to play the quarter finals but we just found today that his account has been banned and he is disqualified to play further. He is really demoralised. I have sent several messages to the moderator through appeal section but no response. His coach has also sent a message to Lichess but no response. I am really disappointed to see no response which is causing my son to loose interest in chess. Today was the first day he told me he don't want to attend his chess class because he was so disheartened. What can I do to reactivate his account so he can play quarter finals starting in 12 hours. He is really talented and I know he didn't get any external help.
Fahad's Dad (Dallas, TX)
Fahad's Dad (Dallas, TX)